Privacy Policy


At Wikloe, we respect your privacy. We have developed this Privacy Policy to inform you of how we protect the Personal Information that we Collect, Use, Disclose and keep secure. It also covers how Wikloe makes the Personal Information it holds available for access to and correction by you.

This Privacy Policy has been drafted having regard to our obligations under the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which includes the Australian Privacy Principles (collectively, the Privacy Act) and the Spam Act 2003 Cth (Spam Act). This Privacy Policy is a public document and has been prepared in light of Australian Privacy Principle 1 – Open and Transparent Management of Personal Information.

Please take a few minutes to review this Privacy Policy. In dealing with Wikloe including but not limited to using the Wikloe Website or ordering products and services advertised by Wikloe, you expressly consent to the Collection, Use and Disclosure of your Personal Information as set forth in this Privacy Policy.



1.1 Wikloe Collects Personal Information about customers, prospective customers and Website users which is reasonably necessary for, or directly related to, one or more its functions or activities. We Collect your Personal Information in several ways, including but not limited to:

1.1.1 the subscription and booking process on our Website;
1.1.2 other instances in which you provide Personal Information via our Website;
1.1.3 over the phone.

1.2 Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements, bookings and to arrange travel-related services and products on your behalf. The information we may collect may include, but is not limited to details such as your: name, residential and/or mailing address, contact numbers, email address, credit/debit card details (including card type, card number, security number and expiry date) and any health or lifestyle issues that may be relevant to your travel arrangements for the purposes of engaging with Wikloe’s services and products.

1.3 At or before the time, or, if that is not practicable, as soon as practicable after, we Collect your Personal Information, we will notify you of the matters required pursuant to Australian Privacy Principal 5 – Notification of the Collection of Personal Information, by providing you with this Privacy Policy, or by notifying you of how you may access this Privacy Policy.

1.4 Wikloe will not Collect Personal Information secretly or in an underhanded way and will not sell your Personal Information to any third party.



2.1 Wikloe holds Personal Information which it has Collected to Use and/or Disclose for its Primary Purposes. You provide your consent to us Using and/or Disclosing your Personal Information for the following Primary Purposes:

2.1.1 reserving your booking to stay with Wikloe;
2.1.2 answering your inquiry;
2.1.3 assisting us to process payment for Wikloe’s product or service purchased by you;
2.1.4 sending you additional materials relating to Wikloe’s products and services that may be of interest to you; and
2.1.5 providing you with effective customer service.

2.2 Wikloe also holds Personal Information which it Uses and/or Discloses for purposes other than its Primary Purposes (Secondary Purposes). You provide your consent to us Using and/or Disclosing your Personal Information for the following Secondary Purposes:

2.2.1 billing and account management;
2.2.2 business planning and product development;
2.2.3 enabling us to better understand your needs and interests;
2.2.4 improving the content, functionality and usability of our Website;
2.2.5 improving our marketing and promotional efforts;
2.2.6 displaying personalised advertising when you visit our Website;
2.2.7 for any other purpose identified in any other agreement between Wikloe and you;
2.2.8 issues, news or other information relevant to your dealings with Wikloe, or about Wikloe generally, or the industries in which you or Wikloe operates;
2.2.9 if Wikloe has reason to suspect that unlawful activity has been, is being or may be engaged in, in relation to the use of Wikloe’s products and services, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities;
2.2.10 in order to re-engage with and send marketing material to you (including via email, telephone or sms) if your account has become inactive; and
2.2.11 as otherwise described in this Privacy Policy.

2.3 Use of Cookies: In addition to the Secondary Purposes outlined above we use Google Analytics (a web analytics services provided by Google) and data such as age, gender and browsing activity to better understand the behaviour of our customers and provide targeted advertising to suit customers interests and preferences. Accordingly, when you visit our website, we, and/or a third party, may place cookies on your browser to determine information including (but not limited to) your computer’s location, browsing activity and time spent on our website. We use this information to help measure and research the helpfulness of website features and offers, and serve relevant ads to our users. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual browser settings. You can also opt-out of receiving personalised ads. If you choose to opt-out, you will still see online advertisements, but they will be less relevant to your interests.

2.4 Wikloe may Use and/or Disclose your Personal Information for any Secondary Purposes not included in this Privacy Policy if:

2.4.1 the Secondary Purpose is related to a Primary Purpose; and
2.4.2 you would have a Reasonable Expectation that we would Use the information for that Secondary Purpose.

2.5 From time to time we may Disclose your Personal Information to organisations outside of Wikloe in order to deliver the services you require. Your Personal Information is Disclosed to these organisations only in relation to us providing our services to you. These organisations carry out, amongst other services, our:

2.5.1 billing and debt- recovery functions;
2.5.2 customer inquiries;
2.5.3 information technology services;
2.5.4 marketing services (including market research);
2.5.5 website usage analysis; and
2.5.6 to support or facilitate any of those activities described in Points 2.1 and 2.2 of this Privacy Policy

We will take reasonable practicable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.

If you purchase a product or service through our Website or related platforms (for example, a ticket to a retreat event), we will disclose your name, address and other information necessary to complete the order to the merchant on whose behalf the deal is advertised (the Merchant). We will use reasonable endeavours to make sure that the Personal Information that we disclose to the Merchant on your behalf is the minimum necessary to complete the order.

2.6 The Website uses social plugins (hereinafter “Plugins”) of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter “Facebook”). The plugins are marked by a Facebook logo or the words “Social Plug-in by Facebook” or “Facebook Social Plugin”. If you request a page of our website which contains a plugin, your browser will build up a direct connection to the servers of Facebook. Facebook directly transmits the content of the plugin to your browser and from there it is incorporated in the website. By integrating the plugin, Facebook receives the information that your browser has accessed the page of our website, even if you do not have a Facebook account or if you are not logged into Facebook at the time. This information (including your IP address) will be sent directly from your browser to a Facebook server in the U.S. and stored there. If you are logged into Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for example, by pressing the “Like” button or by leaving a comment, the corresponding information is also transmitted directly to a Facebook server and is stored there. The information is also posted on Facebook and can be seen by your Facebook friends. Facebook may use this information for purposes of advertising, market research and personalised design of Facebook pages. For this purpose, Facebook creates profiles regarding usage, interests and relationships, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide further related services with the use of Facebook. If you do not want Facebook to allocate the collected data via our website to your Facebook account, you must log out of Facebook before you visit our website. To find out more about the purpose and extent to which Facebook collects, processes and uses these data, your rights and the settings available to protect your privacy, please read the Facebook privacy policy. Other Plugins on our website include Plugins of the following social network platforms: Instagram, LinkedIn and Pinterest. If you do not want those social networks to allocate the collected data via our website to your Instagram, LinkedIn and/or Pinterest accounts, you must log out of your account/s before you visit our Website. To find out more about the purpose and extent to which those social networks collect, process and use data, your rights and the settings available to protect your privacy, please read their respective privacy policies.

2.7 If you contact us to purchase a product over the phone and you wish to pay by credit card, you consent to us processing any credit card payment in your capacity as purchaser of the product notwithstanding whether the credit card details that you provide to us are your own. If, at your direction, we process a credit card payment using the credit card details of any third party who is not the purchaser of the product (the Third Party Payment), you indemnify us for all liability including all claims, demands or actions the third party may take against us with respect to the processing of the Third Party Payment.



3.1 You consent to Wikloe Using and/or Disclosing any Personal Information Collected from you for Direct Marketing purposes, whether Collected via telephone, the Website, or otherwise, but subject to the terms of this Privacy Policy.

3.2 Unless otherwise provided in this Privacy Policy and in accordance with the Privacy Act and the Spam Act, Wikloe retains the right to Use and Disclose your Personal Information for Direct Marketing purposes that has been Collected from you in circumstances where:

3.2.1 you have provided consent to do so; or
3.2.2 it is within your Reasonable Expectations; or
3.2.3 where it is impracticable to obtain your consent;
3.2.4 that has been Collected from any third party in circumstances where:
3.2.5 you have provided consent to do so; or
3.2.6 it is impracticable to obtain your consent.

3.3 In each Direct Marketing communication, we will include a:

3.3.1 prominent statement appearing on the relevant piece of marketing material notifying you of your right to Opt Out from further Direct Marketing; and
3.3.2 simple means for you to Opt Out of receiving further Direct Marketing communications of that kind.

3.4 Should you Opt Out, we will stop Using and/or Disclosing your Personal Information for Direct Marketing purposes.

3.5 Wikloe will not Use your Sensitive Information for Direct Marketing purposes.



4.1 We take reasonable precautions to ensure that the Personal Information we Collect, Use and Disclose is complete, relevant and up-to-date.

4.2 However, the accuracy of that information depends to a large extent on the information you provide.

4.3 That’s why we recommend that you:

4.3.1 let us know if there are any errors in your Personal Information; and
4.3.2 keep us up-to-date with changes to your Personal Information such as your name or address.

You may change your personal details by contacting us through our Website or by contacting the Data Protection Officer as described in Point 12.



5.1 Wikloe will take reasonable steps to protect the Personal Information from misuse, interference, loss and unauthorised access or disclosure. This may include taking reasonable steps to destroy or permanently de-identify Personal Information once it is no longer needed for any purpose for which it may be Used or Disclosed in accordance with Australian Privacy Principal 11.2, subject to the exceptions contained therein.

5.2 Wikloe requires employees and contractors to perform their duties in a manner that is consistent with Wikloe’s legal responsibilities in relation to privacy, including those in this Privacy Policy.

5.3 Will take reasonable steps to ensure that Personal Information is only accessible by people who have a genuine “need to know” as well as “right to know.”

5.4 We keep your Personal Information as needed to provide you with Primary and/or Secondary Purpose matters. This includes data you provide to us and data generated or inferred from your use of the Primary and/or Secondary Purpose.



6.1 Wikloe will permit its records containing your Personal Information to be accessed by you when required by the Privacy Act (or General Data Protection Regulation or other legislation/regulation as applicable). We may, however, refuse to provide you with access to your Personal Information if one or more of those matters contained in Australian Privacy Principle 12.3 – Access to Personal Information – applies, including but not limited to instances in which:

6.1.1 we reasonably believe that giving you access to your Personal Information would pose a serious threat to the life or to the health and safety of any individual (including you);
6.1.2 giving access to the information would have an unreasonable impact on the privacy of any other individual;
6.1.3 your request for access is frivolous or vexatious or giving such access will be unlawful

6.2 If Wikloe is satisfied that:

6.2.1 having regard to the purpose for which the information is held, the information is inaccurate, out of date, incomplete or irrelevant or misleading; or
6.2.2 you (as the person to whom the Personal Information relates) request that we correct the information;
we will take reasonable steps to correct our records containing your Personal Information as soon as practically possible in accordance with the Privacy Act.

6.3 If we have refused to grant you access to your Personal Information in accordance with Point 6.1 above, we will still take all reasonable steps to provide you with access to your Personal Information in a way that meets both your needs and our needs.

6.4 If you:

6.4.1 wish to lodge a request for access and/or a copy of your Personal Information;
6.4.2 wish to correct, edit or update some of your Personal Information in your account;
6.4.3 object to the use of or wish to limit the use of some of your Personal Information;
6.4.4 wish for us to delete some or all of your Personal Information (i.e. if it is no longer necessary to provide the Primary or Secondary Purpose); or
6.4.5 otherwise wish for us to withdraw your consent for us to store or your Personal Information for any reason;
6.4.6 you may do so by contacting Wikloe’s Data Protection Officer as per the details in in Point 12.



7.1 Wikloe’s Data Protection Officer will be the first point of contact for inquiries about privacy issues. If you wish to make an inquiry or complaint regarding privacy you should do so by contacting this office as per the details in Point 12.

7.2 You will find that Wikloe Website contains a prominently displayed privacy statement and will include a copy of this Privacy Policy.



8.1 Wikloe will not make it mandatory for visitors to its Website to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a product or service. Wikloe may however request visitors to provide Personal Information voluntarily to Wikloe (for example, as part of a competition or questionnaire).

8.2 Wikloe will allow its customers to transact with it anonymously or by using a pseudonym wherever that is reasonable and practicable.



9.1 If we send Personal Information overseas, Wikloe will take steps which are both reasonable and practicable to ensure that the overseas recipient handles such information in accordance with the Privacy Act.

9.2 Wikloe may disclose Personal Information to an overseas recipient without complying with 9.1 if:

9.2.1 you are Expressly Informed of the intended disclosure of your Personal Information to the overseas recipient, and you provide consent accordingly; or
9.2.2 we reasonably believe that the overseas recipient is subject to a law or a binding scheme that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way in which the Privacy Act seeks to protect same and you can access mechanisms to enforce the protection of your Personal Information under that law or that scheme; or
9.2.3 the Disclosure is required or authorised by an Australian court or tribunal or under Australian law.



Wikloe may, in its sole discretion, update this Privacy Policy at any time and from time to time. Any changes will be effective when posted on the Website. Your continued use of the Website will indicate your acceptance of any changes to the Privacy Policy. All Personal Information, Collected both before and after any changes take effect, will be subject to the terms of the revised policy (for which you will be taken to have provided consent) unless you indicate otherwise by contacting Wikloe’ Data Protection Officer as per the details in in Point 12. We urge you to refer back to this page regularly and especially prior to providing us with any Personal Information.



“Collect” means gather, acquire or obtain by a lawful and fair means, information in circumstances where the individual is identifiable or identified.
“Direct Marketing” involves the Use and/or Disclosure of Personal Information to communicate directly with an individual to promote goods or services through written, verbal or electronic means of communication (including without limitation communication by phone, SMS and email). The goods or services which are marketed may be those of Wikloe or a Related Body Corporate or those of an independent third party organisation.
“Disclosure” generally means the release of information outside Wikloe, including under a contract to carry out an “outsourced function.”
“Express Consent Consequences” includes the fact that that we will not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act in the event that you provide consent to the disclosure of your Personal Information by us to an overseas recipient and the overseas recipient handles your Personal information in breach of the Privacy Act.
“Expressly Informed” means the circumstance where we have provided you with a clear statement (either verbal or in writing) of the Express Consent Consequences.
“Opt Out” means an individual’s expressed request not to receive further Direct Marketing communications.
“Personal Information” means information that is not Sensitive Information, including information or an opinion (whether information or an opinion forming part of a database), whether true or not and whether recorded in a material or data form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. This includes, but is not limited to, an individual’s name, address, telephone number and email address or any other information as set out in this policy.
“Primary Purpose” is the main reason for the Collection of any Personal Information as described in clause 2.1 of this policy.
“Reasonable Expectation” means a reasonable individual’s expectation that their personal information might be Used or Disclosed for the relevant purpose.
“Related Body Corporate” is given its meaning in the Corporations Act 2001 (Cth).
“Secondary Purpose” means a purpose of Use or Disclosure other than a Primary Purpose as described in clause 2.2 of this policy.
“Sensitive Information” is given its meaning in section 6(1) of the Privacy Act 1988 (Cth).
“Use” means the handling of Personal Information within Wikloe.
“Website” means the website of and related webpages as well as any website and related webpages of any other website or platform owned or operated by Wikloe.



If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information about our information management practices, you can contact Wikloe using the following details:




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Effective 20 January 2021